Counter Service POS with
Live Queue Display
Stop shouting customer names. Run walk-in counter service with automatic queue numbers and a live digital display board. Perfect for cafés, bakeries, and quick-service restaurants.
Counter Service Should Not Feel Chaotic
Traditional POS systems assume table service. Counter service has different problems that need different solutions.
Shouting Customer Names
Staff yell names across a crowded room. Customers miss their call. Orders get cold waiting. It feels chaotic during rush.
Crowded Pickup Counter
Everyone hovers near the counter asking "is mine ready?" Multiple people blocking the line makes it hard to serve efficiently.
No Table Workflow
Traditional POS systems assume seated table service. Counter service has no tables, no servers, no assigned seating. You need a different flow.
Lost Paper Tickets
Paper number tickets get lost, damaged, or mixed up. Customers forget their number. Staff have to match orders manually.
How Counter Service Mode Works
Four steps from order to pickup. No shouting. No hovering. No confusion.
Customer Orders at Counter
Cashier takes the order at the POS. System assigns the next queue number automatically (Queue #1, Queue #2, etc.). Cashier confirms the number verbally with the customer.
Order Appears on Kitchen Display
Kitchen sees the queue number, items, and order time. They prepare the order and mark items ready when done. No paper tickets. No shouting.
Queue Board Updates Live
As soon as the kitchen marks an order ready, the queue number on the customer-facing board changes status. Ready orders show elapsed time to create urgency.
Staff Hands Off Order
Staff calls the queue number once and hands off the order. They tap to mark it as picked up. The number disappears from the board. Clean cycle.
What is Included
Everything you need for clean, efficient counter service workflow.
Live Digital Queue Board
Large customer-facing display shows all active queue numbers with real-time status updates. Customers see when their order is preparing, ready, and picked up.
No more shouting names or asking "is it ready yet?"
Automatic Queue Number Assignment
Every walk-in order gets a sequential queue number assigned automatically. Cashier confirms the number verbally, and it appears on the queue board instantly.
Zero paper tickets. Zero manual number tracking.
Integrated Kitchen Display
Kitchen sees queue orders with number, item list, and order time. They mark items ready when done, and the queue board updates automatically.
Kitchen and front-of-house always in sync.
Ready Timer for Customers
Queue board shows elapsed time for orders marked ready ("Ready 3m ago"). Creates gentle urgency for customers to pick up without letting orders sit.
Fewer cold orders. Faster table turnover.
Separate from Table Service Mode
Toggle between counter service and table service modes. Counter mode hides all table management features and focuses purely on queue workflow.
Clean interface for counter-only operations.
Pickup Queue for Staff
Staff view shows all ready orders grouped by queue number. One tap to hand off and mark as picked up. Completed orders disappear from the board.
Clear handoff process. No confusion about what is ready.
Who This Is Built For
Counter service restaurants that need organized pickup flow without table management overhead.
Cafés and Coffee Shops
High-volume counter service with fast turnover. Queue numbers keep pickup organized during morning rush without staff yelling names over espresso machine noise.
Bakeries and Dessert Shops
Customers browse while waiting for fresh pastries or custom cakes. Queue board lets them wander the shop without hovering at the counter asking if their order is ready.
Quick-Service Restaurants
Fast-casual, counter-order restaurants with no seated table service. Walk in, order, wait, pick up, leave. Queue display eliminates the pickup counter bottleneck.
Food Halls and Shared Kitchens
Multiple vendors operating from a shared counter or pickup window. Queue numbers prevent cross-vendor confusion and give each customer a clear reference point.
Takeout Counters
Restaurants with a dedicated takeout window or counter separate from the dining room. Queue display organizes pickup flow without interfering with dine-in service.
Counter Service POS vs Alternatives
Most POS systems were not designed for walk-in counter service. Here is what you get with ResLoom.
| Feature | Paper Tickets | Basic POS | ResLoom Counter Service |
|---|---|---|---|
| Live queue display board | — | — | |
| Automatic queue number assignment | — | — | |
| Real-time kitchen integration | — | Limited | |
| Ready elapsed timer | — | — | |
| Counter + table mode toggle | — | — | |
| Staff pickup queue view | — | — | |
| No paper tickets needed | — | Varies | |
| Customer-facing TV display | Manual | Add-on | |
| Zero hardware proprietary lock-in | Varies |
Frequently Asked Questions
Frequently Asked Questions
Counter Service POS is a complete standalone system — it includes order entry, kitchen display, payment processing, and the queue board. It replaces your existing counter-service POS. If you only want a queue display and already have a POS you like, contact us about integration options.
Ready to Stop Shouting Customer Names?
Try Counter Service POS free for 14 days. No credit card required. Set up in under an hour.